Privacy and Data Management Policy 

Red Shed Inc (ABN 23 897 401 299) is committed to protecting your privacy and managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). 

We collect personal information to: 

• Provide you with services, programs, and information you have requested; 

• Communicate with you about upcoming services, events, or promotions that may interest you; 

• Process your payments and issue tax invoices or receipts; 

• Provide necessary information to insurers (e.g. for sports injury coverage); 

• Consider and respond to your enquiries or complaints; 

• Comply with legal obligations or directions from regulatory authorities. 

Additional reasons for collecting personal information may be disclosed at the point of collection. 

Types of Personal Information We Collect 

We may collect the following information: 

• Name; 

• Email address; 

• Postal code; 

• Telephone number; 

• Age and date of birth; 

• Gender; 

• Emergency contact information; 

• Medical history; 

• Financial and payment information. 

Sensitive Information 

Sensitive information (e.g. health, disability, racial background, or sexual orientation) is only collected where reasonably necessary and with your explicit consent, or as otherwise required or authorised by law. 

How We Collect and Store Your Information 

We collect personal information: 

• When you visit our website, social media, or other digital platforms; 

• When you communicate with us by phone, email, in person, or via forms; 

• When you access or contribute to our services via third-party platforms such as our club management systems. 

Information collected electronically is stored securely using third-party platforms such as Mindbody and Trainerize. These systems encrypt data during transmission and require password-protected access for authorised Red Shed staff. 
While some data may be hosted in overseas data centres, including in the United States, we ensure that all service providers used by Red Shed have appropriate security and privacy protections in place. 

Website Security 

Our website is protected with SSL encryption and CAPTCHA verification. All personal data and financial transactions processed through the website are encrypted. We do not store your credit card details. 

Cookies 

We may use session and persistent cookies to enhance your experience and track website usage. You may choose to disable cookies through your browser settings. 

If We Cannot Collect Your Information 

If you choose not to provide required personal information: 

• We may not be able to provide our full services to you; 

• Communications about your current or future bookings may be delayed; 

• We may not be able to personalise services or offers; 

• Your overall experience may be impacted. 

Disclosure of Personal Information 

We may disclose your information: 

• To Red Shed staff, contractors, and service providers when necessary to deliver services; 

• To professional advisors such as lawyers and accountants; 

• To partner organisations assisting with your care or service delivery; 

• To authorities if legally required to do so. 

We do not share your personal information with overseas organisations or third parties outside of what is required to deliver our services. 

Media and Photography 

From time to time, Red Shed may take photos or videos during classes, programs, or events for use in social media, newsletters, or promotional content. If you do not wish to appear in such media, please notify a team member upon arrival. You can request the removal of any published images by contacting us at privacy@redshed.org.au. 

Direct Marketing 

We may contact you via email, phone, or SMS with information about our services or those of our partners if: 

• You have provided consent; or 

• It is otherwise permitted by law. 

You can opt out at any time by using the unsubscribe link in emails or by contacting us via your preferred method. 

Accessing and Updating Your Personal Information 

You can request access to your personal information at any time by contacting us. If your details change or you wish to update your records, we will take reasonable steps to correct the information. You may be asked to verify your identity before any changes are made. 

Feedback or Complaints 

If you believe your privacy has been breached or have concerns about our handling of your data, please contact us at privacy@redshed.org.au. Include relevant details, screenshots, or documents to assist our investigation. We take all privacy concerns seriously and will respond promptly. 

 This policy may be updated from time to time. The most current version will always be available on our website.