Everything at Red Shed is booked through Mindbody, including rowing sessions, gym classes, recovery and our programs. This page covers the questions we get asked most.
Your account
Setting up your account
Create your account once, either in the Mindbody app or from any Book button on this site, using the email address you want your receipts sent to. If you have ever been in our system before, use that same email rather than creating a second account, or your passes end up split across two profiles. If that has already happened, the front desk can merge them.
App or browser?
Both work. The Mindbody app is easiest for booking and cancelling day to day, and once you search for Red Shed it stays in your favourites. Buying a membership, updating your card details and signing waivers are usually easier in a browser from this site.
Booking a child in
Children are booked under their own profile, linked to yours, so their bookings and waivers sit in the right place. Add them once as a related account and you can then book them in from your own login. Waivers need to be signed by a parent or guardian. If you cannot see the option to add a child, ask at the front desk and we will link it for you.
Booking
When do bookings open?
Program and course enrolments open as soon as the term is loaded, and each program page shows everything starting in the next three months. Classes and recovery sessions open on a rolling basis, so if a session is not showing yet, it is not open yet rather than full.
The session is full
Add yourself to the waitlist. Mindbody will let you know if a place opens up, so keep an eye on your email and turn on app notifications.
Cancelling a booking
Cancel in the app or under My Account in a browser. Mindbody shows the cancellation cut-off for each session at the time you book, and cancelling before that cut-off returns the session to your allowance. After the cut-off, the session is used. If something has genuinely gone wrong, email info@redshed.org.au rather than leaving it.
My pass or membership is not showing
It is usually one of three things: you are logged into a second profile created with a different email address, your membership has a later start date, or your weekly allowance for that week has already been used. Check which email you are logged in with first, then email info@redshed.org.au and we will sort it out.
At the shed
Getting your fob
Fobs are collected from the front desk once your membership is active. Your fob gets you in between 5am and 8pm daily. If you lose it, tell us straight away so we can deactivate it.
Timetable changes
Mindbody is always the live version. The timetable on this site is a snapshot, so if the two disagree, believe Mindbody. Session changes and coach swaps are pushed through Mindbody, so app notifications are the fastest way to hear about them.
Still stuck? Email info@redshed.org.au or ask at the front desk.